Frequently Asked Questions (FAQ)

Questions about synapsis at DRÄXLMAIER

  • Why is the DRÄXLMAIER Group introducing SAP S/4HANA Enterprise Management?

    The aim of the synapsis program is to create a worldwide integrated process and system landscape for the DRÄXLMAIER Group. The new solution aims to keep pace with future company development and lend support in harnessing the broad array of potential borne by ongoing digitization.

  • Which company divisions are affected at DRÄXLMAIER?

    The introduction of SAP S/4HANA Enterprise Management will particularly entail the optimization of processes in the Logistics, Quality, Purchasing and Finance divisions.

  • Where can I obtain more information about the planned changeover?

    DRÄXLMAIER is providing information on the roll-out of SAP S/4HANA Enterprise Management in several steps and via various external channels. We have already provided general first information to the customers’ and suppliers’ contact persons. Additional information on the reasons for introducing SAP S/4HANA Enterprise Management and details regarding our synapsis program are available on this website at In addition, the FAQ list published here is regularly supplemented with further questions from customers and suppliers.

  • Where can I see which sites are affected?

    Currently there is a revision of the rollout plan for all DRÄXLMAIER locations. As soon as the synapsis timeline has been updated, you will find further information here and under the heading “The procedure”.




  • How much work is involved in adaptations on my part?

    In the ongoing exchange with customers and suppliers, DRÄXLMAIER is ensuring that the transition is being carried out as smoothly as possible for both parties. All partners who are affected by the roll-out at the Braunau site will be informed promptly about changes relevant to their various business divisions and potentially requiring adaptations on their part. 

  • As a customer/supplier, do I still have sufficient time to perform all of the adaptations?

    DRÄXLMAIER is informing customers and suppliers early on and on a regular basis about the effects of the roll-out that are relevant to their various business divisions. In addition, experts from the synapsis group program are available for questions. If required, we will test the new system with partners in good time.

  • Whom can I contact with my questions?

    You can contact your usual contact person so far at DRÄXLMAIER as a first step. In addition, we have set up mailboxes for customers and suppliers. Here, you will receive responses directly from the DRÄXLMAIER managers of the overarching synapsis program or the respective company divisions. Please understand if we cannot answer your questions immediately in certain cases. However, the program team always tries to answer promptly. Of course, you can get in touch with the program team at any time with comments or suggestions.

  • Does DRÄXLMAIER have access to experience with the roll-out of SAP S/4HANA Enterprise Management?

    In the synapsis group program, numerous experts from the various company divisions work on a smooth roll-out. They can draw on experience from comparable SAP introduction processes in other organizations. Sufficient personnel and technical resources are provided for the roll-out. 


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